Twinborder Overseas Pvt. Ltd. Cancellation Policy

At Twinborder Overseas Pvt. Ltd., we work hard to give our devoted clients the greatest buying experience possible. We acknowledge that there may be circumstances in which you must cancel your order, so we have established a cancellation policy to guarantee a just and open procedure. Before making a purchase, please take the time to thoroughly read the following cancellation policy.

Timeframe for Order Cancellation:

– Customers have 24 hours from the time they place an order to cancel it. Cancellations beyond 24 hours are not guaranteed and will be handled on a case-by-case basis.

– Requests for cancellation must be made within 48 hours of placing the order for pre-order items or products with extended delivery periods.

  1. Order cancellation procedure:

Customers must get in touch with our customer service team using the available channels, such as phone or email, in order to cancel a purchase.

– The order number, client information, and the cause for cancellation must all be included in the cancellation request.

– The request will be examined by our customer care team, and the cancellation will be handled appropriately.

  1. Cancellation Eligibility:

– Cancellations are contingent upon the availability of the product and the order’s delivery status. Cancellation might not be available if the product has been shipped or is being shipped.

– Once the production process has started, orders for personalized or customized products cannot be cancelled.

  1. Refund Policy:

Twinborder Overseas Pvt. Ltd. will start the refund procedure if the cancellation request is granted.

– In order to handle refunds, the same payment method as the initial transaction will be used.

– The whole order value less any necessary cancellation fees or charges will be deducted from the refund.

– Please be aware that depending on the payment method and the processing time of your bank, the refund will appear in your account within 7 to 10 business days.

  1. Cancellation Fees:

In some circumstances, Twinborder Overseas Pvt. Ltd. retains the right to impose a cancellation fee.

– Based on the purchase value, product category, and order stage at the time of cancellation, a cancellation fee will be assessed.

– Before completing the cancellation, the customer will be informed of any applicable cancellation fees.

  1. Exceptions:

Customers are urged to contact our customer support team for assistance in the event of any discrepancies or problems with the delivered product rather than cancelling the transaction.

Please be aware that Twinborder Overseas Pvt. Ltd. retains the right to amend or modify our cancellation policy at any time and without prior notice. The client is in charge of periodically reviewing the policy to be aware of any updates.

Please get in touch with our customer care staff if you need any additional help or clarification on our cancellation policy.