The Twinborder Overseas Pvt. Ltd. application and website are made available to you by Twinborder Overseas private limited (hereinafter referred to as the (“Company,” “we,” “us,” and “our”). The Company respects your privacy and is committed to protecting it through compliance with its privacy policy. This policy describes, among other things, (I) the type of information that the Company may collect from you when you access or use its websites, applications, and other online services (hereinafter referred to collectively as the ‘Services’); and (ii) the Company’s practices for collecting, using, maintaining, protecting, and disclosing that information.

We encourage you to carefully read this policy to understand the Company’s policies and practices regarding your information. By accessing or using the Company’s Services or Platform, creating an account with the Company, becoming a seller or customer on the Platform, or attempting to become a seller or customer on the Platform, you expressly agree to be bound by the terms and conditions of this privacy policy and consent to the Company’s collection, use, disclosure, and retention of your personal information as described here.

This policy may change from time to time, and your continued use of the Company’s Services following any changes is deemed acceptance of those changes, so please check the policy for updates on a regular basis.

The Policy’s Applicability

  • This policy only applies to information collected by the Company through its Services, including email, text, and other electronic communications sent through or in connection with its Services.
  • This Policy does not apply to information provided to or collected by any third party that you use in connection with its Services. The Company encourages you to consult with such third-party providers about their privacy practices directly.

Gathering of Information

  • Some of our Services can be used without revealing any personal information, while others require personal information. ‘Non-Personal Information may also be collected (i.e., information that cannot be used to identify you). Non-Personal Information includes things like the web pages you’ve visited. You may be required to submit ‘Personally Identifiable Information,’ i.e., information that can be used to identify you, in order to access certain features and benefits of our Services (as described below). Incorrect information may have an impact on your ability to use the Services, the information you receive while using the Services, and our ability to contact you.Your email address and phone number, for example, should be kept current because these may be the primary channels through which we communicate with you. You are responsible for ensuring that the Personally Identifiable Information you submit to the Company is accurate.
  • The Company collects several types of information from and about our Service users, including Your Personal Information- Personal Information is information that can be linked to a specific person and could be used to identify that person, whether from that data or from data and other information that we have or are likely to have access to. We do not consider personal information to include data that has been anonymized or aggregated so that it can no longer be used to identify a specific person, whether alone or in combination with other data.
  • We may collect this information (I) directly from you when you provide it to us; (ii) automatically as you navigate through our Services (information collected automatically may include usage details, IP addresses, and information collected through cookies, web beacons, and other tracking technologies); and/or (iii) from any other source of information, including third-party sources, such as updated delivery and address information from our carriers, which we use to correct our records and make it easier to deliver your next purchase.
  • Your account information: This includes your full name, email address, postal code, password, and any other information you provide with your accounts, such as your gender, mobile phone number, and website. Your profile picture (if you have one) will be displayed publicly as part of your account profile.
  • Your preferences: These are your personal preferences and settings, such as time zone and language.
  • Your content: Information you provide through our Services, such as your reviews, photographs, comments, lists, followers, the users you follow, ordering details and history, favorite categories, special requests, contact information of people you add to or notify of your orders through our Services, names, and other information in your account profile.
  • Your internet searches and other activities: The search terms you used and the results you chose.
  • Your transactional information: If you use our Services, we may collect and store information about you in order to process your requests and automatically fill out forms for future transactions, which may include (but are not limited to) your phone number, address, email, billing information, and credit or payment card information. This information may be shared with third-party service providers who help process and fulfill your requests, such as PCI-compliant payment gateway processors. If you write reviews about businesses with which you transact through our Services, we may publicly display information about those transactions.
  • We use the information you provide to us to analyze and improve the functionality and quality of our Services, as well as to personalize your experience while using them. This information is also used to display relevant advertising, provide support, communicate with you, and comply with our legal obligations.
  • Examples of information that we may automatically collect include, but are not limited to, the following.
  • We may collect certain information about the computer or devices (including mobile devices) you use to access the Services, as well as your use of the Services, even if you do not register or log in.
  • Usage information: Information about how you use our Services, such as traffic data, location data, logs, and other communication data, as well as the resources you access and use on or through our Services.
  • Computer and device information: Information about your computer, Internet connection, and mobile devices, such as your IP address, operating systems, platforms, browser type, other browsing information (connection, speed, connection type, and so on), device type, unique device identifier, mobile network information, and phone number.
  • Stored information and files: Metadata and other information associated with other files stored on your mobile device may also be accessed by our Services. Photographs, audio and video clips, personal contacts, and address book information are some examples.
  • Location information: As permitted by you, our applications collect real-time information about the location of your device.
  • Last URL visited: The last web page you visited before visiting our websites.
  • If you use our Services on a mobile device, we may use mobile device IDs (the unique identifier assigned to a device by the manufacturer) instead of cookies to recognize you. We may do this in order to save your preferences and track how you use our applications. Mobile device IDs, unlike cookies, cannot be deleted. Device IDs may be used by advertising companies to track your use of our applications, track the number of advertisements displayed, measure advertising performance, and display advertisements that are more relevant to you. Mobile device IDs may be used by analytics companies to track your usage of our applications.
  • Your preferences and settings, such as time zone and language
  • Your activity on the Services: Information about your activity on the Services, such as search queries, comments, domain names, search results selected, number of clicks, pages viewed and the order in which those pages were viewed, how long you visited our Services, the date and time you used the Services, error logs, and other similar information.
  • Your activity on the Services: Information about your activity on the Services, such as search queries, comments, domain names, search results selected, number of clicks, pages viewed and the order in which those pages were viewed, how long you visited our Services, the date and time you used the Services, error logs, and other similar information.
  • Mobile status: The online or offline status of your application for mobile application users.
  • Applications: If you use our website, we may collect information about your mobile phone’s presence and/or absence, as well as details about other applications. The applications for which we collect information may include but are not limited to, shopping, fashion, food, and travel. This will allow us to better understand you and your preferences and provide you with a more personalized experience. We may collect, process, and store your user ID associated with any social media account (such as your Facebook or Google account) that you use to sign into, connect to, or use the Services. For more information on how your social media provider shares information, please consult their privacy policies and help center.
  • You may revoke your consent for us to collect and use your personal information at any time by writing to us. However, if such consent is withdrawn, we may be unable to carry out the activities for which the information was sought.

Information Application

We use the information we collect about you and from you for a variety of purposes, including the following:

  • Product and service acquisition and delivery We use your personal information to process payments, take, handle, and fulfill orders, deliver products and services, and communicate with you about orders, products and services, and promotional offers.
  • Services must be provided, troubleshot, and improved. We use your personal information to provide functionality, analyze performance, correct errors, and improve the Service’s usability and effectiveness.
  • Recommendations and personalization are covered in the section
  • We use your personal information to recommend features, products, and services that you may be interested in, to identify your preferences, and personalize your experience with the Services. We may also share your preferences or the Services you have used with your network followers on the Company for marketing and other promotional purposes.
  • Comply with all legal obligations. We collect and use your personal information to comply with laws in some cases. For example, we collect information about the seller’s place of business and bank account information from them for identity verification and other purposes.
  • Communicate with you. We use your personal information to communicate with you about the Services via various channels (e.g., phone, e-mail, etc.).
  • Advertising. We use your personal information to show you interest-based advertisements for features, products, and services that you might be interested in. We do not use personally identifiable information to display interest-based ads.
  • Credit Risks and Fraud Prevention To protect the security of our users, the Company, and others, we use personal information to prevent and detect fraud and abuse. To assess and manage credit risks, we may also employ scoring methods.
  • To run contests and sweepstakes.
  • To carry out the obligations of the Company and enforce rights arising from any contracts entered into between you and the Company, including billing and collection.
  • Conduct research. Producing and reviewing reports and data, as well as conducting research on the Company’s user base and service usage patterns to conduct research using anonymized data while adhering to internal review protocols to ensure privacy balance. Use it for internal purposes like auditing. understand our users (what they do on our Services, which features they like, how they use them, and so on), improve the content and features of our Services (for example, by personalizing content to your interests), process and complete your transactions, and make special offers.
  • To fulfill any other purpose for which you provide us with the information and/or with your consent.

Communication of information

* As described in this privacy statement, we may disclose personal information that we collect or that you provide in the following ways:

* Disclosures of General Information

  • To our holding companies, subsidiaries, and affiliates, which are entities owned or controlled by the Company.
  • To contractors, advertisers/service providers, and other third-party service providers we use to support our business (e.g., logistics and delivery, payment collection) and who are contractually obligated to keep personal information confidential and use it only for the purposes for which we disclose it to them.
  • To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of the Company’s assets, whether as a going concern or as part of a bankruptcy, liquidation, or similar proceeding, in which personal information about our Services users is among the assets transferred.
  • To third-party marketers to market their products or services to you that we believe may be of interest or benefit to you. We contractually require these third parties to keep personal information confidential and use it only for the purposes for which we disclose it to them.
    • To serve the purpose for which it was provided.
    • For any other purpose that we disclose to you when you provide the information.
    • Service Providers. We may share your information with third-party vendors for a variety of purposes, including sending you communications via email, text message, or phone call to inform you about services and/or products that may be of interest to you, pushing notifications to your mobile device on our behalf, providing voice recognition services to process your spoken queries and questions, assisting us in analyzing how our Services are being used, and processing and collecting payments. Third-party hosting service providers host some of our products, services, and databases. We may also hire vendors to help us with other projects, such as conducting surveys, organizing sweepstakes, advertising, marketing, and advertising measurement. We may share information about you with these vendors only to the extent necessary.
    • Legal Considerations We may share your information if we believe in good faith that it is reasonably necessary to investigate, prevent, or take action regarding potentially illegal activities or to comply with the legal processes. We may also share your information to investigate and address threats or potential threats to any person’s physical safety, to investigate and address violations of this Privacy Policy or the Company’s Terms of Service, to investigate and address violations of third-party rights, and/or to protect the rights, property, and safety of the Company, our employees, users, or the general public. As a result of legal requests, your information may be shared with law enforcement, government agencies, courts, and/or other organizations.
    • Social Networking. If you use social media features on our Services, such as the Facebook Like button, or use your social media credentials to log in or post content, these features may collect and post information about your activities on the social media service. The privacy policies of social media companies govern your interactions with them.
    • To enforce or apply our Terms of Service, and other agreements, including billing and collection.
    • If we believe that disclosure is required or appropriate to protect the Company’s, our users’, or others’ rights, property, or safety. This includes exchanging information with other businesses and organizations for the purpose of preventing fraud.

* Consent. We may share your information in any other situation where we have your permission.

Links and services provided by third parties

  • The Services may include links to third-party websites. Depending on the feature, your use of these features may result in the collection, processing, or sharing of information about you. Please be aware that we are not responsible for the content or privacy practices of other websites or services to which the Company’s Services may provide links. We do not recommend or make any claims about third-party websites or services. Our Privacy Policy does not cover the information you choose to provide or that these third parties collect. We strongly advise you to read the privacy policies of such third parties.